Consumer Rights


There are Six Consumer Rights which everyone should be aware of:


Right to security

RTS among consumer rights means the right to be protected from the marketing of goods and services that are vital. The acquired products and services should meet not only their immediate needs but also meet long-term interests. Before purchasing, consumers should insist on the quality of goods as well as the guarantee of products and services. You should preferably buy quality-tested products such as ISI, AGMARK, etc.

Right to be informed

RTI among consumer rights means to be informed about the quality, quantity, potency, purity, standard and price of the goods to protect the consumer from unfair commercial practices. Customers should insist on obtaining all information about the product or service before making an election or decision. This will enable him to act wisely and responsibly and also allow him to fall prey to high-pressure sales techniques.

Right to choose

Means, if possible, to secure access to a variety of goods and services at competitive prices. In the case of monopolies, the right means to ensure a satisfactory quality and service at a fair price. It also includes the right to essential goods and services. This is because the unrestricted right of the minority to choose can be a denial for the majority of its fair share. This power can be better exercised in a competitive market where a variety of goods are available at competitive prices

Right to be heard

RTH among consumer rights means that the interests of the consumer are duly taken into account in appropriate forums. It also includes the right to be represented in various forums that are formed to take account of the well-being of consumers. Consumers should be non-political and non-commercial consumer organisations, represented in different committees established by the government and other bodies on consumer issues

Right to seek Redressal

Means the right to seek legal remedies against unfair commercial practices or unscrupulous exploitation of consumers. It also includes the right to a fair handling of the genuine complaints of the consumer. Consumers must complain about their real complaints. Sometimes their complaint can be of small value, but their impact on society as a whole can be very great. They can also take the help of consumer organisations in the search for compensation for their complaints.

Right to education

RTE among consumer rights means the right to acquire the knowledge and skills to be an informed consumer during life. The ignorance of consumers, especially rural consumers, is mainly responsible for their exploitation. They should know their rights and exercise them. Only then can true consumer protection be achieved with success.

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